Frequently Asked Questions
How does the 14 day free trial work?
The free trial lasts for 14 days. You get full access to 1573 Divi Den Pro Library items incl. Divi layouts, Divi modules and Divi sections. You can test plugin features like navigation menus, the Divi theme builder, white label branding settings and much more.
What do I get during the trial period?
You get full and unrestricted access to all products and services included with the Divi Den Pro Plugin. You can use all layouts & modules and test everything you want. Build pages to your heart’s content.
Which license should I choose?
We offer license activation for 1 site / 5 sites or Unlimited sites. Each website where the plugin is activated, counts towards your quota. If you reach your limit, simply remove a domain/site to make space for another. You can release the API key & activation by logging into the site where the plugin is installed. Go to the API Key tab on the Divi Den Pro plugin dashboard – click release API Key.
Can I upgrade to a different license during the 14 day trail?
Yes, you can upgrade at any time. Simply login to your my account page and cancel the subscription you do not want. Don’t worry – all layouts, modules and sites are saved when you upgrade or downgrade. Next, choose the new domain plan you want. After checkout and successful payment, your new plan is confirmed. Your API License Key does not change. Use the same API key as before. Enjoy!
How do I cancel the free trial?
It’s very easy. Simply log into the my account page, find the order/subscription and click the “Cancel” button. You will not be billed. If you forget, our 30 day money-back guarantee always applies – life happens.
What happens to my websites where I’ve used Divi Den Pro products if I cancel?
All your Divi Den Pro products will continue to work perfectly on all websites where you used Divi Den Pro Layouts before. You will keep receiving security updates and compatibility updates. If activated – the white label branding will be active and you will receive updates as before. The only thing that changes is that you cannot download NEW layouts from the Divi Den Pro library. To get access to new layouts again – simply reactivate your subscription. See video for full details.
Can I still have access to new layouts if I cancel?
When you cancel, you no longer have access to Divi Den Pro products. You are automatically moved to Divi Den Free Membership. Free layouts, modules and tutorials are still available to Divi Den Free Memberships.
Can I get a refund?
We have an easy refund policy in place. Provided you submit your refund claim within 30 days, we refund you the payment, no questions asked. Please check our full refund policy here.
For the 14 Day Free Trial – You can cancel anytime within the 14 free trial period and no payment will be collected. If you forget, our 30 day money-back guarantee always applies – life happens.
How does licensing work exactly?
With your Divi Pro License you can
– Use all plugins & products on web design projects as a freelancer, company or privately according to the option you have selected.
– Use all plugins & products and sell it once-off, or for a monthly fee, as part of a web design project.
Please do not
– Do not sell “as is” in a store or give it away free
– Do not sell or give away to other web designers or compete against us using our own products
Please use the live chat (bottom right) or contact us if you have any questions at all. Better safe than sorry.
Do I need a Divi Child Theme to use Divi Den Pro?
No, you don’t need a Divi Child Theme
– You can just use the Divi Core Theme “stand-alone” along with the Divi Den Pro plugin. We have designed it this way so that you can run updates without issues.
– However, if you plan to make a lot of custom css changes, it will help to have child theme style.css file for managing all the lines of custom code. Like 300 or 500 lines of custom code will be easier to manage via a style.css file. Anything less than that you can just use Divi only.
What do you mean by White Label Branding?
To the WordPress site administrator it will always appear that you are the developer of the plugin. And your brand is maintained as long as the plugin is installed and activated. Your hard work remains protected and your clients will always be yours.
See video for full details.
Can I also upload my own templates to Divi Den Pro? Like on divi cloud?
At this time it is not possible yet.
– But, we are working on this feature. So stay tuned.
What to do if I get the “FATAL Error…” on plugin activation?
Please check your PHP version and change it to a higher version. We strongly recommend you to use PHP 7.1 and higher. PHP 7.1 and higher is much faster and more secure.
Note that versions below 5.6 are not supported because it’s not secure, not supported and it’s slow. Reference: http://php.net/supported-versions.php.
Contact support if you need further assistance.
Can't find answer?
Don’t worry, our award winning support team will help you.
Use the live chat (bottom right) or submit a support request.