WP Den Support Request
Hi There! We want to help you as fast as we can.
Before submitting a support request, please double check the following items:
Important: Please always backup your website and database before making any updates at all.
- Clear all caches and deactivate all caching – Caching often causes unexpected results. Clear all caches and test for the same problem again.
- Update Your Pro Plugins to Latest Versions – Check for plugin updates regularly to address issues. Make sure you have and active subscription for updates to become available. Before submitting, you make sure you checked for updates.
- Update Your Divi to Latest Version – Divi updates regularly to address issues. Before submitting, please update your theme to the latest version.
- Update WordPress to Latest Version – Our plugins are built to be compatible with the latest version of WordPress. Before submitting, please update your WordPress to the latest version.
- Disable Your Plugins & Child Theme and Test Again for the same Problem – Conflicts happen. We must make sure that there are no conflicts between the theme and plugins. This is the most common cause of problems. Before submitting, please temporarily disable all of your plugins and disable your child theme. Then test again for the same problem you are experiencing.
If none of the above options resolve the issue, please submit a support request below, we would be happy to assist.
What People Say
I’d recommend Divi Den Pro to any serious Divi user. I’ve used it extensively and confirm the layouts work well with Divi. The support team is responsive and overall, I’m happy with my decision to use Divi Den Pro.
Divi Den Pro has saved me countless hours of web development. Not only that but it saved me hundreds of hours more in the creative department. Because Divi Den makes use of the latest design trends in webdesign.
I always find myself using individual sections in almost every project.
I want to thank you for all your efforts and in helping me craft a better experience for my clients’ users. It enables me to build better sites with more confidence and at speed.
Since I work with Divi Den Pro I’m able to build more creative websites for my clients. I even get compliments from clients of my clients, that makes it even more rewarding! Also the support is outstanding when you need some small adjustments to the modules. So thank you Divi Den Pro, for everything you offer.
- Anita Faber
This plugin has really made me look like I know what I’m doing!
Best layout packs out there! So easy to use, so versatile! Amazing support!
- David O (Facebook review permalink)
They create awesome layouts for non-CSS people and their support team is top-notch. VERY responsive and they have saved me on tough items I could not figure out. If you want to work with a winning team on anything DIVI, check Divi Den out. You will not be disappointed. Thank you so much, Divi Den for all your help and to Marko too!
- Sonia W (Facebook review permalink)