WP Den Support Request
Hi There! We want to help you as fast as we can.
Before submitting a support request, please double check the following items:
Important: Please always backup your website and database before making any updates at all.
- Clear all caches and deactivate all caching – Caching often causes unexpected results. Clear all caches and test for the same problem again.
- Update Your Pro Plugins to Latest Versions – Check for plugin updates regularly to address issues. Make sure you have and active subscription for updates to become available. Before submitting, you make sure you checked for updates.
- Update Your Divi to Latest Version – Divi updates regularly to address issues. Before submitting, please update your theme to the latest version.
- Update WordPress to Latest Version – Our plugins are built to be compatible with the latest version of WordPress. Before submitting, please update your WordPress to the latest version.
- Disable Your Plugins & Child Theme and Test Again for the same Problem – Conflicts happen. We must make sure that there are no conflicts between the theme and plugins. This is the most common cause of problems. Before submitting, please temporarily disable all of your plugins and disable your child theme. Then test again for the same problem you are experiencing.
If none of the above options resolve the issue, please submit a support request below, we would be happy to assist.
What People Say
You can find a lot of so-called premium products on the web for Divi but Divi Den excels them all. My only complaint is that new layouts/bundles don’t come up often enough 😉 Great customer service as well, very helpful and responsive team. What I like most is that the templates speed up my work and with some CSS and DIVI magic I can have 2 or more completely different websites based on the same template. Looking forward to your next design!
– Aleksandra H (Facebook review permalink)
Best layout packs out there! So easy to use, so versatile! Amazing support!
– David O (Facebook review permalink)
They create awesome layouts for non-CSS people and their support team is top-notch. VERY responsive and they have saved me on tough items I could not figure out. If you want to work with a winning team on anything DIVI, check Divi Den out. You will not be disappointed. Thank you so much, Divi Den for all your help and to Marko too!
– Sonia W (Facebook review permalink)
Amazing creativity and design. Clear and easily identifiable layouts and premium design elements with brilliant ideas. (I have all you made, so please keep produce them)
– Ferenc S (Facebook review permalink)
Love all the work you guys are putting into this – awesome work and great value! Thanks!
LOVE LOVE LOVE your solutions and generosity with the fantastic layout packs. Your team is solid with it’s solutions and creativity. Thanks! I have the unicorn bundle and 3D portfolio.