Cancel anytime overview for Divi Den Pro

Building websites take time and effort. We took special care to create a service that is fair to everyone.

You get flexibility while we maintain a stable service for everyone. Keep reading to see how it works during the free trial and after your subscription has renewed.

If you have any questions, please get in touch with support.

During free trial

Free trial: What happens when I SUSPEND during the free trial?

  • If you suspend (pause) the subscription during the free trial, your work is saved for one month (in case you change your mind).
  • If you reactivate your subscription, and pay before the one month cut-off period, your work will be saved.
  • Otherwise, after one month, if no payment was ever collected, the work will be permanently deleted.

You can sign up again at any time.

 

divi den pro subscription suspend button

The suspend button

divi den pro subscription on hold notice

Placed “on hold” notice

Free trial: What happens when I my REACTIVATE subscription?

Reactivate (continue) your Divi Den Pro Plan from the membership area. Upon reactivation, you are automatically moved back to your previous “Divi Den Pro Plan”. For full details of the Divi Den Pro options learn more here.

When you reactivate;

  • All access is restored immediately – All Pro benefits such as access to Divi Theme Layouts and Modules, PSDs, design assets and knowledge base in the library are restored. This includes the new layouts that might have been added while you were away.  You simply continue where you left off.
  • Payment schedule continues like before – Payment will be collected on the subscription renewal date.

divi den pro subscription reactivate button

The reactivate button

divi den pro subscription reactivated notice

Subscription reactivated notice

divi den pro subscription renew now button

The renew button

Free trial: What happens to my work if I CANCEL the subscription?

If you don’t plan to use Divi Den Pro anymore, you can end your trial permanently. All your work will be permanently deleted, and you will not be able to reactivate your subscription.

Not paying is the same as cancelling. After one month, if no payment was ever collected, any work will be permanently deleted.

Caution: This action is permanent and cannot be undone!

Cancel only when;

  • You won’t need Divi Den Pro anymore.
  • You don’t have any Divi Den Pro layouts on any websites you want to keep.

divi den pro subscription cancel button

The cancel button

divi den pro subscription cancelled notice

Cancelled confirmation notice

After free trial – Renewed subscription

Your subscription has renewed and one successful payment was collected.

 

Active subscription: What happens when I SUSPEND after the free trial?

Choose to suspend when You;

  • have live websites you still wish to maintain
  • want to continue receiving plugin and security updates
  • have pages with Divi Den Pro layouts live to the public
  • plan to use Divi Den Pro layouts at some time in the future

When you suspend (pause) the subscription, all your layouts continue to work, and your billings are paused. However;

  • You can’t download new layouts from the cloud library or members area
  • You can’t activate your API key on new websites

Suspending places your subscription “on hold” and your account is moved to the “Basic Membership” plan.

That means the following:

Unchanged

  • You get continued updates for installed products – You will continue to receive unlimited updates for plugins & products installed on any website. Example: If you have Divi Den Pro plugin installed on one or many sites, you can update that plugin for free, forever, as long as the API key remains activated.
  • Existing layouts & plugins still work – Any existing pages, modules and layouts created with Divi Den Pro, on any site, will not be changed or deleted as a result of cancelling your membership. It works just like before and you will continue to receive updates through the WordPress dashboard as long as the API key remains activated.
  • White label settings and branding remain active indefinitely – Any existing pages, modules and layouts created with Divi Den Pro and with White Label branding will remain active indefinitely as long as the API key remains activated.
  • Free layouts are still available – all free layouts and modules can still be loaded and used on any website where Divi Den Pro plugin is installed.

Here’s what changes

  • Downloads are suspended – You will no longer be able to download products inside the member’s area. You cannot download and install new layouts from the cloud library. This includes current layouts and any new products that we launch.
  • You can’t activate your API key on new websites.

You can reactivate your subscription to restore all access.

divi den pro subscription suspend button

The suspend button

divi den pro subscription on hold notice

Placed “on hold” notice

Subscription on hold: What happens when I REACTIVATE my subscription?

Continue where you left off by reactivating your previous plan from the membership area. Upon reactivation, you are automatically moved back to your previous “Divi Den Pro Plan”. For full details of the Divi Den Pro options learn more here.

  • All access is restored immediately – All Pro benefits such as access to Divi Theme Layouts and Modules, PSDs, design assets and knowledge base in the library are restored. This includes the new layouts that might have been added while you were away.  You simply continue where you left off.
  • Payment schedule continues like before – Payment will be collected on the subscription renewal date.
  • Renew subscription if required – If the paid period has expired during the time your subscription was suspended (paused), you will be taken to the checkout to renew your plan.

divi den pro subscription reactivate button

The reactivate button

divi den pro subscription reactivated notice

Subscription reactivated notice

divi den pro subscription renew now button

The renew button

Active subscription: What happens to my work if I CANCEL permanently?

If you do not plan to use Divi Den Pro anymore, or upgraded to a lifetime license, you can cancel the subscription.

Cancel only when You;

  • already purchased a lifetime license (only available during Black Friday – Learn more)
  • won’t need Divi Den Pro anymore
  • don’t have any Divi Den Pro layouts on any websites you want to keep
  • changed to a different subscription and don’t need the other one

By cancelling;

  • Unless you have another active subscription (or a lifetime deal), any layouts linked with the API key will stop working
  • You will not be able to reactivate your subscription
  • Unless you have another active subscription (or a lifetime deal) – the API key will be deleted and plugin deactivated on all websites where the API key was used

Caution: This action is permanent and cannot be undone!

You can sign up again sometime in the future.

divi den pro subscription cancel button

The cancel button

divi den pro subscription cancelled notice

Cancelled confirmation notice

What People Say

I’d recommend Divi Den Pro to any serious Divi user. I’ve used it extensively and confirm the layouts work well with Divi. The support team is responsive and overall, I’m happy with my decision to use Divi Den Pro.
- Keith Agnew https://mokalabs.com

Divi Den Pro has saved me countless hours of web development. Not only that but it saved me hundreds of hours more in the creative department. Because Divi Den makes use of the latest design trends in webdesign.
I always find myself using individual sections in almost every project.
- Michał

I want to thank you for all your efforts and in helping me craft a better experience for my clients’ users. It enables me to build better sites with more confidence and at speed.
- Ali Jaffar Key Medium

Since I work with Divi Den Pro I’m able to build more creative websites for my clients. I even get compliments from clients of my clients, that makes it even more rewarding! Also the support is outstanding when you need some small adjustments to the modules. So thank you Divi Den Pro, for everything you offer.
- Anita Faber 

This plugin has really made me look like I know what I’m doing!
- Flynn

Best layout packs out there! So easy to use, so versatile! Amazing support!
- David O (Facebook review permalink)

They create awesome layouts for non-CSS people and their support team is top-notch. VERY responsive and they have saved me on tough items I could not figure out. If you want to work with a winning team on anything DIVI, check Divi Den out. You will not be disappointed. Thank you so much, Divi Den for all your help and to Marko too!
- Sonia W