Cancel anytime overview for Divi Den Pro

Building websites take time and effort. We took special care to create a service that is fair to everyone.

You get flexibility while we maintain a stable service for everyone. Keep reading to see how it works during the free trial and after your subscription has renewed.

If you have any questions, please get in touch with support.

During free trial

Note: Free trials are not available for lifetime purchases.

No payment has been made yet.

• Free trial – Suspend a subscription (pause)
• Free trial Reactivate a subscription (continue)
• Free trial – Cancel a subscription (end permanently)

After free trial

Payment was collected (renewed) and your subscription is active.

• Suspend a subscription (pause)
• Reactivate a subscription (continue)
• Cancel a subscription (end permanently)

During free trial

Free trial: What happens when I SUSPEND during the free trial?

• If you suspend (pause) the subscription during the free trial, your work is saved for one month (in case you change your mind).
• If you reactivate your subscription, and pay before the one month cut-off period, your work will be saved.
• Otherwise, after one month, if no payment was ever collected, the work will be permanently deleted.

You can sign up again at any time.

The suspend button

Placed “on hold” notice

Free trial: What happens when I my REACTIVATE subscription?

Reactivate (continue) your Divi Den Pro Plan from the membership area. Upon reactivation, you are automatically moved back to your previous “Divi Den Pro Plan”. For full details of the Divi Den Pro options learn more here.

When you reactivate;

• All access is restored immediately – All Pro benefits such as access to Divi Theme Layouts and Modules, PSDs, design assets and knowledge base in the library are restored. This includes the new layouts that might have been added while you were away.  You simply continue where you left off.
• Payment schedule continues like before – Payment will be collected on the subscription renewal date.

The reactivate button

Subscription reactivated notice

The renew button

Free trial: What happens to my work if I CANCEL the subscription?

If you don’t plan to use Divi Den Pro anymore, you can end your trial permanently. All your work will be permanently deleted, and you will not be able to reactivate your subscription.

Not paying is the same as cancelling. After one month, if no payment was ever collected, any work will be permanently deleted.

Caution: This action is permanent and cannot be undone!

Cancel only when;

• You won’t need Divi Den Pro anymore.
• You don’t have any Divi Den Pro layouts on any websites you want to keep.

The cancel button

Cancelled confirmation notice

After free trial – Renewed subscription

Your subscription has renewed and one successful payment was collected.

Active subscription: What happens when I SUSPEND after the free trial?

Choose to suspend when You;

• have live websites you still wish to maintain
• want to continue receiving plugin and security updates
• have pages with Divi Den Pro layouts live to the public
• plan to use Divi Den Pro layouts at some time in the future

When you suspend (pause) the subscription, all your layouts continue to work, and your billings are paused. However;

• You can’t download new layouts from the cloud library or members area
• You can’t activate your API key on new websites

Suspending places your subscription “on hold” and your account is moved to the “Basic Membership” plan.

That means the following:

Unchanged

• You get continued updates for installed products – You will continue to receive unlimited updates for plugins & products installed on any website. Example: If you have Divi Den Pro plugin installed on one or many sites, you can update that plugin for free, forever, as long as the API key remains activated.
• Existing layouts & plugins still work – Any existing pages, modules and layouts created with Divi Den Pro, on any site, will not be changed or deleted as a result of cancelling your membership. It works just like before and you will continue to receive updates through the WordPress dashboard as long as the API key remains activated.
• White label settings and branding remain active indefinitely – Any existing pages, modules and layouts created with Divi Den Pro and with White Label branding will remain active indefinitely as long as the API key remains activated.
• Free layouts are still available – all free layouts and modules can still be loaded and used on any website where Divi Den Pro plugin is installed.

Here’s what changes

• Downloads are suspended – You will no longer be able to download products inside the member’s area. You cannot download and install new layouts from the cloud library. This includes current layouts and any new products that we launch.
• You can’t activate your API key on new websites.

You can reactivate your subscription to restore all access.

The suspend button

Placed “on hold” notice

Subscription on hold: What happens when I REACTIVATE my subscription?

Continue where you left off by reactivating your previous plan from the membership area. Upon reactivation, you are automatically moved back to your previous “Divi Den Pro Plan”. For full details of the Divi Den Pro options learn more here.

• All access is restored immediately – All Pro benefits such as access to Divi Theme Layouts and Modules, PSDs, design assets and knowledge base in the library are restored. This includes the new layouts that might have been added while you were away.  You simply continue where you left off.
• Payment schedule continues like before – Payment will be collected on the subscription renewal date.
• Renew subscription if required – If the paid period has expired during the time your subscription was suspended (paused), you will be taken to the checkout to renew your plan.

The reactivate button

Subscription reactivated notice

The renew button

Active subscription: What happens to my work if I CANCEL permanently?

If you do not plan to use Divi Den Pro anymore, or upgraded to a lifetime license, you can cancel the subscription.

Cancel only when You;

• already purchased a lifetime license (only available during Black Friday – Learn more)
• won’t need Divi Den Pro anymore
• don’t have any Divi Den Pro layouts on any websites you want to keep
• changed to a different subscription and don’t need the other one

By cancelling;

• Unless you have another active subscription (or a lifetime deal), any layouts linked with the API key will stop working
• You will not be able to reactivate your subscription
• Unless you have another active subscription (or a lifetime deal) – the API key will be deleted and plugin deactivated on all websites where the API key was used

Caution: This action is permanent and cannot be undone!

You can sign up again sometime in the future.

The cancel button

Cancelled confirmation notice